Exchange and Refund Policy

We give an incredible client experience each time you shop with your Centerpoint. In the event that you are not happy with your buy, we guarantee a ‘Replacement Guarantee’. We will replace your bought item if the item has any deformity by its manufacturer or if the item isn’t a similar one you requested. It would be ideal if you check your items before riders or courier servicemen get replacement service.

Product Condition:

1. The item must be unused, unworn, unwashed, and free of defects. Fashion items can be tried on to check whether they fit, but they are still deemed unworn.

2. The original tags, user manual, and accessories must be included with the product.

3. The goods must be returned in its original, undamaged manufacturer packing. Remove any tape or stickers from the manufacturer’s box. You may return the item if: All returns or exchanges must include the original invoice slip and exchange form.

4. You can pick up the exchanged product at our store or from the delivery agent.

The return/refund policy for online purchases will be as follows:

5. We do not accept exchanges beyond 15 days from the date of purchase.

6. Securely wrap your exchange in the original box and include the invoice slip.

পণ্যের অবস্থা:

১. আইটেমটি অব্যবহৃত, পরিচ্ছন্ন, এবং ত্রুটিমুক্ত হতে হবে। ফ্যাশন আইটেমগুলো মানানসই কিনা তা পরিধান করে যাচাই করা যেতে পারে, তবে তা পুণরায় বিক্রয়যোগ্য হতে হবে।

২. পন্যটি পরিবর্তনের ক্ষেত্রে পন্যটির মূল ট্যাগ, ব্যবহার ম্যানুয়াল, ইমেইলের মাধ্যমে প্রেরিত রিসিট এবং আনুষাঙ্গিক বক্স/ব্যাগ সঙ্গে অন্তর্ভুক্ত করতে হবে।

৩.আপনি আমাদের শোরুমে বা ডেলিভারি এজেন্টের কাছ থেকে পরিবর্তীত পন্যটি বুঝে নিতে পারবেন।

৪. শোরুম থেকে ক্রয়কৃত পন্য ক্রয়ের ৭ দিনের মধ্যে পরিবর্তন করতে হবে। 

অনলাইন ক্রয়ের জন্য রিটার্ন নীতি নিম্নরূপ হবে:

৫. ক্রয়ের তারিখ থেকে ১৫ দিনের মধ্যে এক্সচেঞ্জ করতে হবে।

৬. মূল ডেলিভারি বক্সে মুড়িয়ে নিরাপদে পন্যটি পাঠান এবং চালান স্লিপও সঙ্গে অন্তর্ভুক্ত করুন।

Refund Policy:

On the off chance that any request is dropped, installment against such request will commonly be discounted inside 15 working days, however the discount cycle may take additional time contingent on the installment administration passage supplier’s statements. Given that got cashback sum, assuming any, will be changed with the discount sum. The discount will be started inside a similar installment channel for example

On the off chance that the client pays by means of bKash, at that point the client will be discounted through bKash. The client can’t be discounted through some other installment channel. In any case, Centerpoint holds the privilege and has the option to consider/rethink discount through another adaptable channel(s) to make the discount framework quicker or to make it simpler for the client.

The client won’t be qualified for any cashback/reward against his chief sum in the event of discounts since, supposing that the request is dropped, its related cashback will likewise be dropped. Centerpoint will undoubtedly pay any sort of administration charge or cost for the discounted sum.

If there should be an occurrence of discounting card installment, the discount will be returned straightforwardly to the client’s charge/Visa if client asserts a discount to his bank. At that point we will be educated about it by means of SSLCommerzBD and take fundamental activities. Card installment can be discounted distinctly to the card holder’s record through bank and can’t be discounted halfway according to strategy.

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